Get help with functional issues
About Emergency Repair
We have over 10 years of experience in servicing and repairing a number of roller shutters rated for fire, roller shutters rated for non-fire, industrial roller shutters, commercial roller shutters, fire and smoke curtains and others. We can also service retractable seating systems and restore them.
You can call us in to fix or replace the defective door if you have a failure or malfunction, even if it’s a third party product.
Repair Services
Our expert technician will give you truthful, sound advice and several choices to help you make the right decision, including a completely detailed quote. Every step of the way, we’ll work with you to ensure we provide a satisfactory solution.
Within one working day of receipt of the call, we expect to deliver our technician to you. For instance, we want to have a technician with you in the afternoon if you call us in the morning. We plan to have the specialist with you the next day if you call us in the afternoon. However, if the breakdown or failure poses safety or safety concerns, we will send an engineer on the same day as soon as possible before or after office hours.
Our service vehicle fleet is fully equipped to repair most of the first-go calls if no replacement parts are required. If a complete repair can not be carried out, we will lock the door and, in most cases, conduct the repair to completion the next day.
Quick Response
On receiving emergency repair requests, we typically respond in one working day.
Fix All Problems
Our team of professional engineers is well-trained to solve any problems and provide practical advice that is useful.
When Is Roller Shutter Repair Urgent?
Use the signs below to identify situations that require prompt professional attention.
Premises Cannot Be Secured
If the shutter will not close or lock, the premises may be left open overnight. This is a security priority, so contact us immediately and explain whether the opening can currently be secured.
Shutter Is Stuck Open or Closed
A shutter stuck open leaves stock and premises exposed. A shutter stuck closed can block entry, exit or deliveries. Either situation needs prompt assessment.
Shutter Is Hanging, Misaligned or Unsafe
A shutter that hangs unevenly, has partly left its tracks or appears unstable may be unsafe. Stop operating it and keep people away from the opening until it has been inspected.
Business Access Is Blocked
If a shutter prevents staff, customers, goods or vehicles from moving, tell us when requesting assistance so we can understand the operational impact.
Fire-Rated Shutter Has Failed or Activated Incorrectly
A fire-rated shutter that fails to close, closes unexpectedly or becomes stuck requires specialised attention. Do not attempt to force it.
What to Do Before the Technician Arrives
While you wait, keep everyone safe:
These precautions are for safety only. Roller shutter mechanisms can be heavy and highly tensioned, so repairs should be left to a technician.
Emergency Faults We Attend
Urgent faults can include shutters that will not close, stuck or jammed curtains, shutters that have left their tracks, broken springs or chains, motor and control failures, and shutters that are hanging or unsafe. We also repair third-party shutter systems. Where no replacement parts are required, our service vehicles are equipped to complete many repairs during the first visit. If a complete repair cannot be carried out, we will secure the door where practical and arrange the follow-up work.
How Our Emergency Response Works
From the first fault report to follow-up work, each stage has a clear purpose.
Provide the fault and location details.
Tell us what the shutter is doing and whether the premises can be secured.
We assess the urgency.
Safety risks, security exposure and blocked access help determine priority.
A technician attends.
Twenty-four-hour emergency attendance is available, with same-day attendance offered subject to technician availability.
The shutter is diagnosed.
We identify the cause before recommending work.
Repair or temporary securing.
We repair the shutter where possible or secure the opening pending parts.
Follow-up work.
If replacement components are needed, we arrange the completion visit.
Information to Provide When Requesting Help
Having these details ready helps us assess the situation efficiently.
Emergency Repairs for Different Shutter Types
We provide islandwide attendance for residential, commercial and industrial properties. Our repair experience covers all shutter types and brands, including fire-rated and non-fire-rated roller shutters, industrial and commercial shutters, fire and smoke curtains, and other door systems. Shutters supplied by another company are accepted.
Request Emergency Assistance
If your premises cannot be secured or a shutter appears unsafe, contact us with your location and fault details so we can assess the situation.
Contact UsFrequently Asked Questions
| Question | Answer |
|---|---|
How quickly do we respond to emergency repair calls? | Typically within one working day; if there's a safety concern, we aim to send an engineer the same day. |
What types of shutters can we repair? | Fire-rated, non-fire-rated, industrial, and commercial roller shutters, fire and smoke curtains, and even third-party products. |
Are our service vehicles equipped to fix issues on the first visit? | Yes, our fleet is fully equipped to resolve most first-visit calls when no replacement parts are needed. |
What happens if a repair can't be completed on the spot? | We'll lock the door securely and, in most cases, complete the repair the following day. |
How experienced is our repair team? | We have over 10 years of experience servicing and repairing a wide range of roller shutters. |